Customer/Client...

• Buying decisions

• Loyalty

• Motivated to provide additional customers

• Multiple sales/transactions

• Perceived value of your product/service, including want vs. need

• Perception of your business/industry... your company... your staff... your product/service

• Repeat sales/transactions

• Satisfaction

• Trust

Employee...

• Attendance

• Attitude

• Caring about the company & caring about the customer -- with the appropriate balance

• Communication

• Compliance with company policies

• Evaluations that inspire improvement rather than resentment

• Loyalty

• Mastering change

• Morale

• Peaking performance and productivity while improving morale

• Relationships with customers, peers, supervisors

• Representing company to customer

• Service

• Spouses and families (often overlooked assets)

• Stress management

• Trust

 

Owner/Officer...

• Communication

• Creativity

• Decision making

• Effective leadership

• Facilitating vs. friction

• Mastering change

• Positive interface with management and employees

• Relationships with customers, employees, peers

• Spousal effects to the asset column

• Stress management

• Teamwork

• Time management

General...

• Altering historic malfunction due to habitual perceptions by customers, staff, officers

• Change Management

• Communication Enhancement

• Conflict Management

• Motivation!

• Optimizing the most effective balance between peak performance and personal satisfaction

• Personality Assessment

• Promotions that work!

• Productivity

• Profitability

• Self Employment Issues

• Speaking Skills

• Stress Management

• Time Management

 

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Contact Dr. Henry R. Smith
Email:  Consult@DrHank.com
 

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